Tag Archives: management

Fleet Maintenance

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Fleet management is the management of a company’s vehicle fleet, includes commercial Motor vehicles such as Cars, Vans and Trucks. Fleet  management include a range of functions, such as vehicle financing, vehicle maintenance, vehicle telematics (tracking and diagnostics), driver management, speed management, fuel management and health and safety management.

Anyone who’s responsible for a fleet of vehicles and equipment, knows that preventive maintenance is a must. Each and every vehicle and piece of equipment needs to receive the right kind of service at the right time. Today’s competitive business environment requires you to focus on your core business and rely on outsourcing for support services, from employee benefits to information systems to fleet maintenance.

You know first-hand that keeping up with maintenance on dozens or hundreds of vehicles and pieces of equipment is a tough task. The good news is, there is a better way, with RTA Fleet Management Software. With this comprehensive fleet software tool, you are able to effectively analyze, report on, and manage your fleet with increased efficiency. This powerful software solution is designed to manage fleet maintenance and other key components of fleet operations.

Make the most of your PC and celebrate the benefits of automating your fleet maintenance process. Keep track of services and more importantly don’t miss any services. Analyze service trends, set scheduled services and don’t overload your mechanic with unscheduled repairs.

This vehicle management software organizes accounting and fleet maintenance or equipment maintenance in a professional manner, it generates instantaneous reports and makes your fleet more competitive and productive.

How Service Providers Improve Customer Satisfaction With A CMMS

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Field and Service Providers everywhere are concerned with improved scheduling and response times, controlling costs, getting paid faster and improving billing accuracy – all while ensuring a high level of customer satisfaction.

The cost of acquiring a new customer is consistently higher than the cost of retaining a current customer. Therefore, maintaining the highest customer satisfaction with service tracking software will prove financially beneficial to any maintenance department. CMMS systems have many features that can improve satisfaction levels including managing and providing updates on of work requests, automatically assigning work requests to available maintenance employees and tracking them to successful completion.

Maintenance program software allows an unlimited number of designated customers to enter work requests and receive automatic status alerts that detail if the request is approved, rejected or completed. This provides improved communications and allows the maintenance department to schedule and plan each request in a timely manner. Service requests can also be sorted by customer, priority, region, problem type, or other user-customizable filters. With current CMMS and enterprise asset management technologies, customer satisfaction has been known to improve up to 65%.

Powerful scheduling tools let you provide the highest level of customer satisfaction and ensure that all contracted work is performed on time. This will reduce the number of instances that a customer will have a negative maintenance experience or issue that requires a call back. With a CMMS, Service Providers can calculate response time and completion rates, track performance, and provide customers with greater visibility into their performance and response levels. Any information that is given to customers can increase trust and communication, allowing for greater customer retention.

With historical tracking of contracts, vendor information, location, work request history, repair costs and who did the work, every technician within the maintenance department has a searchable knowledge-base to ensure customer success in the present and future.

An additional benefit of service tracking and asset management software is the ability to view all labor and material  charges for work performed. This historical information can eliminate client questions around billing due to the point and click access to all labor and material costs at the customer level and the ability to access the system on mobile and laptop devices.

Sales Consulting

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The global economy has driven many companies to rethink their revenue and profit generation business practices and identify opportunities to improve their processes. Sales consulting, marketing consulting, customer service consulting and management consulting firms with specific expertise in profit improvement strategies can provide you an independent perspective of your organization and identify opportunities to fine tune your sales and marketing operations while gaining a sustainable competitive advantage. Companies are under extreme pressure from shareholders, and their internal sales leadership to concentrate on sales efforts that quickly impact their companies sales performance. This needs to be accomplished without wasting either sales or marketing consulting resources on generic proposals or management consulting that doesn’t have a direct impact on their sales and their profit margins. Outsource Sales can help you adapt and optimize your sales and marketing systems in order to capture more profitable business.

Companies that optimize their sales systems and marketing efforts to win in today’s economic conditions will expand their market share and competitive position during the current economic downturn.

Sales consultants represent a company’s products or services in order to obtain new customers. The term sales consultant is broad because the exact duties and scope of responsibilities depend on the type of business. For example, some sales consultants help other businesses improve their sales force. Other sales consultants inform and advise customers or clients about products or services with the primary goal of generating sales.

It is important for every type of sales consultant to be able to meet the needs of customers. A sales consultant must interview and analyze the client accurately in order to generate successful selling of products or services. Sales consultants need to have the ability to adjust a general product or service to fit the customer’s exact needs, desires and expectations. For instance, a sales consultant for a cosmetics company may offer a free makeup session using the company’s products.

Your sales foundation will not only improve but will be scalable for future growth guaranteed.